Refund policy

Return & Refund Policy for SoliqStore

At SoliqStore, we strive to deliver high-quality aesthetic room & home decor products to elevate your space. Please read our Return & Refund policy carefully before placing an order.

1. Returns & Replacements

  • We offer a 5-Day Replacement Policy only for products received in a damaged, defective, or incorrect state.

  • To be eligible for a replacement, you must provide an unboxing video recorded from start to finish without any edits or pauses, clearly showing the shipping label and the defect/damage.

  • Items must be unused, in their original packaging, and with all tags/labels intact.

2. Returnable Items (Specific Conditions)

  • Damaged or Broken Items: Lamps, glass globes, neon lights, or ceramic vases received physically damaged.

  • Manufacturing Defects: LED lights, touch sensors, flame humidifiers, or digital clocks not functioning out of the box.

  • Incorrect Item / Missing Parts: Receiving a wrong size, wrong color, or items missing essential components/cables.

3. Strictly Non-Returnable Items

  • Items Damaged After Delivery: Products damaged due to improper handling, accidental dropping, incorrect installation, or power surges.

  • Used or Altered Products: Wall stickers already pasted, cables cut, or decor items showing clear signs of physical usage or assembly.

  • Change of Mind / Personal Preference: Returns based on personal preference changes, or minor aesthetic color/brightness variations caused by screen settings or photography lighting.

  • Late Claims: Any return request made after 24 hours of delivery for damages, or beyond the 5-day window for functional defects.

  • Missing Unboxing Video: Return claims for damages or missing parts without a continuous, unedited unboxing video.

4. Refund Policy

  • Prepaid Orders: If an ordered item is damaged and a replacement is unavailable, a full refund will be processed to the original payment method within 5–7 business days after inspection.

  • Cash on Delivery (COD) Orders: For COD orders where a replacement is unavailable, refunds will be issued via UPI/Bank Transfer after verification. Extra COD convenience charges are non-refundable.

5. How to Request a Return / Replacement

  • Contact our support team within 24 hours of delivery via email at soliqstoreofficial@gmail.com or DM us on Instagram @soliqstore.

  • Include your Order ID, Unboxing Video, and clear photos of the defective product.